Frequently Asked Questions about the e-Ticket
I would like to receive an SMS with the 10 digit reference number to my cell phone. What shall I do?
Where shall I present my document demonstrating my eligibility for discount if I buy my ticket through the internet?
How can I receive neighbouring seat tickets for people eligible for different discounts travelling together?
Can I decide at the booking of my seat reservation, where I want to seat (e.g. to the table or next to the window)?
I do not wish to use the online ticket purchase system in the future. How can I make my data deleted?
The ticket vending machine is out of order, so I could not collect my ticket and my invoice either. What shall I do?
The ticket vending machine has not printed my invoice properly (e.g. incomplete, jammed, etc.)? What shall I do?
If I have given the data of the natural person through the internet, why shall I wait for activation, why cannot I get an invoice immediately?
I have required an electronic invoice, but it was not accepted. How can I receive a paper-based invoice?
There is a "Validity unknown" label and a question mark in the upper right corner of the .pdf document. What does it mean?
I have received an SMS of the deduction of the money, but the system writes, that there is no seat reservation, and I have not received a code either. How can I get my money back?
The ticket vending machine does not print properly (e.g. it does not print every ticket, tickets are jammed, etc.), what shall I do?
I have booked seat reservation, but I could not collect my ticket because the ticket vending machine did not work properly. Can I get on the train? What about my seat reservation?
I reserved more than one seats, but the ticket vending machine printed only 1 seat reservation ticket. Where are the other seat reservations?
Why shall I print my ticket, why is it not enough to tell the reference number to the ticket inspector?
I asked for the refund of my tickets through the internet, but the money is not on my account yet. How do I receive my money?
How shall I fill in the Refund/Compensation form, if I ask for a refund of tickets purchased through the internet in the booking office?
I asked for the refund of my ticket in the booking office, but the money is not on my account yet. How will I receive my money?
I requested an invoice when I bought my ticket. How can I receive the correction of the tickets refunded?
How does MÁV-START know, what card/bank account had been used when they initiate the refund transfer?
I have bought more seat reservations, than the number of travellers. How can I refund the seat reservations of those who do not travel?