We kindly inform you, that due to predetermined maintenance of the e-Ticket system on Saturday, 11 April 2020 between 1.00 a.m. and 4.00 a.m. CEST, the e-Ticket system will be out of order.
Signing-in to the e-Ticket system (and thus also ticket booking, online refunding of tickets, downloading e-train-tickets and electronic invoices) will not be possible during this period.
Collection of previously purchased tickets at the ticket collection points is not affected.
Thank you for your understanding!
When purchasing a ticket online, you can choose, whether
- you print your ticket at a ticket vending machine located at certain railway stations with the collection code received at the time of purchase;
- or you purchase an e-train-ticket, which can be printed at home, or be presented on the display of a suitable device at the time of ticket inspection.
Click on How to buy tickets? to receive detailed information about the buying process. You can require an invoice of tickets purchased online through the internet before payment; an invoice must be required when purchasing an e-train-ticket. Please send your comments on our service to our client service.